![]() ![]() And I want them both right now!ĪL: If you have been in customer service long enough you will have heard a customer say something eerily similar. Also, for the record, it’s not ok to see double in customer service. ![]() JER: There’s a great line from Virgil, Wyatt’s older brother at the end of the movie where he says, “I still got one good arm to hold you with.” Adaptability is truly the name of the game in customer service. Customer service is sometimes about creative thinking and understanding what the underlying issue is as much as it is about having a solution. Instead of letting that be a block to accomplishing his goal, he got creative. In fact, you’re probably seeing double.ĭoc Holliday: I have two guns, one for each of ya.ĪL: This is all about being able to adapt to a problem. What a great attitude as customer service professionals to listen to a customer share their problem and respond with “I’m your huckleberry.” Ok, maybe don’t say that verbatim but definitely use that take ownership, buck stops here approach.īilly Clanton: Why, it’s the drunk piano player. JER: I have to agree with Al 100% on this one! This is the signature line of the movie. I know that if I can’t handle it, the team around me is. There isn’t a challenge from a customer that I will not take on. I apply this approach to my work in customer service and life in general. ![]() Doc Holliday was confident in his ability to resolve any conflict his way. In the following post we share some of our favorite quotes from the movie and tie them to customer service.ĪL: Probably one of my all-time favorite lines, and one I use often. That being said, it was a privilege to collect a series of quotes from the movie in collaboration with my good friend, Al Hopper. I’m sure my wife would actually beg to differ with me. If there’s a better film in all of cinema than Tombstone, I implore you to find it. ![]()
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